If it matters to you, it matters to us. That has always been the attitude of The County Down Outlook from it was first established by ET Brady back in 1940 and remains our motivation today.
This trusted community newspaper is driven by what impacts our readers from issues over faulty street lights to the scourge of anti-social behaviour, demands on our local doctors' surgeries and local crime.
We are proud to be at the heart of our local community and strive to accurately reflect local life. We sing the praises of local successes, grieve with you at tragic times and report the developments that affect you on a daily basis. We bring you information you just won't find online from knowing how your rates money is spent by our local councils to our privileged position in the press box seeing how justice is served in our Magistrates’ and Crown courts.
Editor Joanne Ross said: "The Outlook is unashamedly supportive of the community we serve. My view is that no story is too big or too small."

The County Down Outlook covers the South Down area including Rathfriland, Hilltown, Banbridge, Kilkeel, Annalong, Ballymartin and the wider Mourne area. It is based at 8 Main Street, Rathfriland, BT34 5PS.

To contact us with any news stories or events happening in the area either call us on 028 4063 0202 or 028 4063 0781 to speak to our team of reporters or email news@outlooknews.co.uk

For your advertising needs, contact Evelyn McCracken by phone or email to advertising@outlooknews.co.uk

If you have any photographs or news to share, get in touch. Either tag us on Facebook or email to news@outlooknews.co.uk

COMPLAINTS PROCEDURE

Alpha Media Group is committed to working within and adhering strictly to the Editors Code of Practice.

We aim to acknowledge and correct any errors as quickly as possible and if appropriate to apologise. If any person feels we have breached the code in any way and wishes to make a complaint, please submit your complaint, in writing to the editor (editor@outlooknews.co.uk) in accordance with the following steps.

All complaints must include the name and date of the publication, with reference to the specific article in question.
Please include the URL of the article if possible, and/or link to any image or video.
A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the Editors Code of Practice you believe the publication has breached.

Who can complain?

Complaints must be made by named individuals only. This includes complaints where businesses and organisations are involved.
Complaints on behalf of individuals named in our reporting would be accepted only with the permission of the individual – as opposed to a more general complaint about, say, political bias which anyone can make.
In submitting a complaint, you must provide your full name, address, phone number and email.

What can I complain about?

You can complain about any article, in print or online, including words, images and audio/video content.
You can also complain about the conduct of an individual journalist or employee of the publication in question, with reference to specific (if any) clauses of the Editors Code which are in breach

Time Limit:

Complaints must be contemporaneous and must be made within four months of publication.
The publication will endeavour to respond to the complainant within 21 working days.

Complaints process:

The editor will confirm receipt of the complaint within three working days by contacting the complainant via email.
All complaints will be dealt with by the editor of the publication that published the article, and/or the employer of the named individual.
The editor will investigate the complaint to the best of his/her ability, in respect of the Editors Code of Practice, and respond accordingly.
If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
If the complainant is not satisfied with the suggested resolution, the are free to seek the advice of a media lawyer.

Confidentiality:

All information provided to Alpha Media Group will be handled sensitively and within the boundaries of the Data Protection Act 1998.

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